How to charge a fitbit

HOW TO CHARGE A FITBIT

Keeping your Fitbit charged will help ensure that it’s always ready to track your progress throughout the day. Note: virtually all Fitbit devices require a specialized Fitbit charging cable. This cable comes with all new Fitbits, but if you’ve lost yours you’ll need to order another.

Troubleshooting a Fitbit That Won’t Charge

If your Fitbit is not charging, and you’re constantly asking yourself “why won’t my my Fitbit charge?“, there are several things you can do to troubleshoot. Here are some ideas for you to try:

  1. Try a different USB port. There’s a chance that the USB port you are trying is malfunctioning, or isn’t producing enough power to charge the tracker. This is most common with USB hubs, or older USB ports. Try connecting the charger to a different port to see if it works.
  2. Connect the Fitbit to a wall-charger instead of your computer. The Fitbit doesn’t come with one, but you can plug the included charging cable into any USB wall charger, like the one your phone or tablet uses. This may charge your Fitbit much faster and more efficiently than plugging it into a laptop or desktop computer.
  3. Clean the Fitbit’s charging contacts. The Fitbit tracker’s charging contacts tend to get smudged and dirty, even after minimal use. This can cause problems when you’re trying to charge it, because the tracker cannot make solid contact with the charger.
    • To clean your tracker’s contacts, you’ll need some rubbing alcohol and a cotton swap. You may also need a thumbtack to scrape hardened residue off.
    • Examine the contacts. If they aren’t shiny, dip the cotton swap in the rubbing alcohol and then vigorously scour the contacts.
    • If the cotton swab alone doesn’t clean the contacts, use the thumbtack to scrape the contacts clean, and then apply rubbing alcohol again.
    • Examine the charger cable as well to see if it needs to be cleaned.
  4. Reset the tracker. Occasionally, a problem with the tracker may be causing issues with the charging process. Resetting the tracker can help fix this. The process varies depending on the Fitbit model you are using.
    • Fitbit Flex – Plug the charger into a USB port, and then insert the tracker into the charger. With the tracker plugged in, insert a small paperclip into the pinhole on the back of the charger. Press and hold the paperclip for about ten seconds.
    • Fitbit One – Insert the One tracker into the charging cable and plug it in. Press and hold the tracker’s button for about 10-12 seconds. Remove it from the charger and then press the button until the screen turns on.
    • Fitbit Surge – Press and hold the Home and Select buttons for about 15 seconds. The screen will flash and start to dim. Let go of the buttons and wait another fifteen seconds. Hold both buttons again to turn it back on.
    • Fitbit Charge/Force – Plug the charging cable into your Charge, Charge HR, or Force. Insert the other end into a USB port. Press and hold the button on the Charge for about ten seconds until you see the Fitbit icon and version number. Let go of the button and then unplug it.

Charging a Fitbit

Remove the Fitbit tracker from the wristband or clip.

If you’re using the Flex or the One, you will need to remove the tracker before it can be charged.

  • Fitbit Flex – There is a slit on the back of the wristband which allows you to access the tracker inside. Gently pry the tracker out of the wristband by bending the rubber wristband to remove it.
  • Fitbit One – The tracker fits into the rubberized clip, and can be removed by bending it and gently prying it out.
  • Fitbit Surge, Charge, and Force – Skip down to Step 2 as these wristbands do not have removable trackers.

Connect the tracker to the charging cable.

The process varies depending on if you have a removable tracker or not.

  • Fitbit Flex and One – Insert the tracker into the charging cable. If you look inside the opening of the charging cable, you will see gold contacts at the bottom of the tracker slot. Line up the contacts on the tracker to those in the charging cable, and gently push the tracker in until it is snug inside the housing. You will hear a click when the tracker is in place.
  • Fitbit Surge, Charge, and Force – Connect the charging cable to the back of the wristband. On the rear side of the wristband, you will see a small port with several gold contacts. Connect the small end of the cable to the port.

Plug the charging cable in.

You can plug the charging cable into a computer, a UL-certified USB wall charger (such as an iPhone or Android wall charger), or a DC-to-USB adapter (car charger).

  • Note: The charging cable is different from the sync cable, and you will not be able to sync your Fitbit information to your computer with the charging cable.

Monitor the battery level.

Different Fitbits have different ways of showing the current battery level.

  • Fitbit Flex – The lights on your tracker will illuminate as the unit is charged. Each solid light represents one more step towards being fully charged. Once all five lights are illuminated, the Fitbit charging is complete.
  • Fitbit One – As soon as the charging cable is plugged in, the One’s screen will turn on and the battery indicator will be displayed. You can check the charge level at any time during charging by pressing and holding the button on the One. The One takes about an hour and a half to completely charge.
  • Fitbit Surge, Charge, and Force – When the wristband is plugged in, the battery icon on the display will show how charged it is. Charging completely will take about an hour and a half.

Remove the charging cable after charging is complete.

If you are using a Flex or One, you’ll need to reinsert the tracker into the wristband or clip.

  • Fitbit Flex – Reinsert the tracker in the wristband. Once the tracker is fully charged, you can remove it from the charging cable and reinsert it into the Flex wristband. Make sure that you insert it in the correct direction. You will hear a click when it has been inserted correctly.
  • Fitbit One – Reinsert the tracker in the clip. Once the tracker is fully charged, you can remove it from the charging cable and reinsert it into the One clip. Make sure that you insert it in the correct direction. You will hear a click when it has been inserted correctly.
  • Fitbit Surge, Charge, and Force – Remove the charging cable. Once charging is complete, you can unplug the charging cable from the back of the wristband. Your Fitbit is now charged and ready to use.

If you’re ever wondered to yourself, “how do I reset my Fitbit?“… we’ve got the answer you’re seeking right here. See below for how to reset each current Fitbit model.

Resetting a Fitbit Blaze:

  1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your tracker doesn’t work normally, turn Blaze off and back on again.

Resetting a Fitbit Charge and Charge HR:

  1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
  3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. “V30”).
  4. Let go of the button.
  5. Unplug your tracker from the charging cable.

 

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Resetting a Fitbit Charge 2:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
  4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  5. Unplug your tracker from the charging cable.

Resetting a Fitbit Flex:

  1. Plug your charging cable into aUSB port on your computer or any UL-certified USB wall charger.
  2. Remove the pebble from the wristband and insert it into the charging cable.fitbit_charge_dia_13. Insert a paperclip into the small pinhole on the back of the charger.
    4. Press on the pinhole for 3-4 seconds.
    5. Take your tracker out of the charger and insert it back into the wristband.

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 Resetting a Fitbit Flex 2:

  1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
  2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
    fitbit_charge_dia_2You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.
  3. Find the button on the charging cable below the tracker compartment.
  4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
  5. Remove the pebble from the charging cable and insert it back into the wristband.

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Resetting a Fitbit One:

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker’s button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Resetting a Fitbit Surge:

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Resetting a Fitbit Zip

  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the “+” side facing up, and close the door.

Your Fitbit Zip is now restarted. You will see your tracker’s version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally.